IMPORTANT: Please add us to your ‘contacts’ list on your email account so our email is not blocked. It is ultimately the client’s responsibility to assure possible correspondence by following this procedure. THE TRAVELER’S RESPONSIBILITY: The travelers assume complete and full responsibility for themselves during the length of the proposed tour. Upon payment of a partial or full deposit, tour participants indicate full acceptance of the below terms and conditions.
In the unlikely case that you are unable to attend the tour, your deposit will be refunded or partially refunded according to the following fee schedule: GROUP TOURS:YOUR DEPOSIT IS FULLY REFUNDABLE UP TO 30 DAYS BEFORE YOUR TOUR DATE. FROM 14-29 DAYS BEFORE YOUR TOUR DATE, A 50% REFUND IS AVAILABLE.FROM 7-13 DAYS BEFORE YOUR TOUR DATE, 25% IS REFUNDABLE.0-6 DAYS BEFORE YOUR TOUR DATE, 0% IS REFUNDABLE. Upon receiving your cancellation notice, FRANCO FADDA TOURS & ACTIVITIES will send a reply verifying that we have received said notice. UNUSED SERVICES/TOURS: FRANCO FADDA TOURS & ACTIVITIES will not issue refunds or credits for unused services of a travel package, nor be liable if you miss flights or tour departures as a result of late check-ins.
FRANCO FADDA TOURS & ACTIVITIES collects, uses and protects the personal information you provide to us on our website, and in email correspondence. FRANCO FADDA TOURS & ACTIVITIES will only collect and use your personal information for purposes of booking tours that you have expressly request In order to purchase our products or services, it is necessary for you to disclose personal information, including but not limited to your name, email address, phone number in order to process orders and provide customer service.
Unless you expressly authorize us to do so, we do not share your personal information with third-party organizations that are not involved in fulfilling the purchases you have made from FRANCO FADDA TOURS & ACTIVITIES.
Responsibilities and Tour Conditions for FRANCO FADDA TOURS & ACTIVITIES, also referred to as “the Operator”. Any person reserving or purchasing any FRANCO FADDA TOURS & ACTIVITIES tour accepts the condition that the Operator reserves to itself the exclusive right to change or cancel itineraries and other tour components if necessary, when necessary. Should this happen, FRANCO FADDA TOURS & ACTIVITIES will make every effort to offer alternate dates and/or programs. Times listed on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond the Operator’s control that prevent FRANCO FADDA TOURS & ACTIVITIES from operating as scheduled.
FRANCO FADDA TOURS & ACTIVITIES expressly disclaims any liability for any damages that may be incurred for any changes, cancellations, or delays in any itinerary. OUR LIABILITY: FRANCO FADDA TOURS & ACTIVITIES provides a service to travelers. Our service is a liaison between said travelers and local merchants, restaurants and other venues. FRANCO FADDA TOURS & ACTIVITIES, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Unless the term “guaranteed” is specifically stated in writing on your ticket, invoice, or reservation itinerary, the FRANCO FADDA TOURS & ACTIVITIES does not guarantee any of such suppliers’ scheduling, behavior or handling of personal effects.
FRANCO FADDA TOURS & ACTIVITIES shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social, or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the control of FRANCO FADDA TOURS & ACTIVITIES.
Travelers are responsible for themselves and are expected not to break or damage anything belonging to the venues visited on the tour. Anything broken by a guest due to negligence will require payment or replacement by said guest. ANY GUEST WHO CONSUMES TOO MUCH ALCOHOL AND/OR BEHAVES IN A DISRUPTIVE MANOR (BOTHERING GUIDE AND/OR OTHER PARTICIPANTS) WILL BE ASKED TO LEAVE. TRAVEL INSURANCE: FRANCO FADDA TOURS & ACTIVITIES is a Tuscany based in-coming travel agency and is fully insured with liability insurance as required by Italian Law